Remedy IT Solutions Limited - Privacy Policy


1. Introduction

This is our privacy policy. It tells you how we collect and process data received from you. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. If you have any comments on this privacy policy, please email them to data@remedyit.com


2. Who we are

Here are the details that the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regards to the processing of personal data and on the free movement of such data, known as General Data Protection Regulation (GDPR) requires we give you as a 'data controller':
  • Our site address is www.remedyit.com
  • Our company name is Remedy IT Solutions Limited
  • Our registered address is Juniper House, Warley Hill Business Park, The Drive, Brentwood, Essex. CM13 3BE
  • Our nominated data protection representative can be contacted at data@remedyit.com.


3. What data we may collect

We may collect and process the following data about you:
  • Information you put into forms or surveys on our site at any time
  • A record of any correspondence between us
  • Details of transactions you carry out with us
  • Details of your visits to our site and the resources you use
  • Information about your computer (e.g. your IP address, browser, operating system, etc.) for system administration
  • Details of I.T support work carried out for you
  • Contact information including name, telephone number, email address and business address
Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:
  • you have given consent to the processing of your personal data for one or more specific purposes;
  • processing is necessary for the performance of a contract to which you are a party or in order to take steps prior to entering into a contract;
  • processing is necessary for compliance with a legal obligation to which we are subject;
  • processing is necessary to protect the vital interests of you or of another natural  person;
  • processing is necessary for the performance of a task carried out in the public interest  or in the exercise of official authority vested in the controller; and/or
  • processing is necessary for the purposes of the legitimate interests pursued by us or by  a third party, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.


4. Cookies

We use cookies to distinguish users and improve our site. Please look at our Cookie Policy at www.remedyit.com/cookies for more cookie information.:


5. How we use what we collect

We use information about you to:
  • Provide information, products and services that you request.
  • Carry out our contracts with you.
  • Allow you to use our services.
  • Tell you our charges.
  • For internal company administration purposes.
In addition, if you don’t want us to use your personal data for any of the other reasons set out in this section 5, you can let us know at any time by contacting us at data@remedyit.com, and we will delete your data from our systems. However, you acknowledge this will limit our ability to provide products and services to you. In some cases, the collection of personal data may be a statutory or contractual requirement, and we will be limited in the products and services we can provide you if you don’t provide your personal data in these cases.


6. Where we store your data

We may transfer your collected data to storage outside the United Kingdom (UK). This is done in a secure and encrypted format. It may be processed outside the UK to fulfil your requirements. By giving us your personal data, you agree to this arrangement. We will do what we reasonably can to keep your data secure. We only keep your personal data for as long as we need to in order to use it as described above in section 5, and/or for as long as we have your permission to keep it. In any event, we will conduct an annual review to ascertain whether we need to keep your personal data. Your personal data will be deleted if we no longer require it.


7. Disclosing your information

We are allowed to disclose your information in the following cases:
  • If we want to sell our business, or our company, we can disclose it to the potential buyer.
  • We can disclose it if we have a legal obligation to do so, or in order to protect other people’s property, safety or rights
  • We can exchange information with others to protect against fraud or credit risks.
We may contract with third parties to supply services to you. In some cases, the third parties may require access to some or all of your data. Details of third parties can be obtained by contacting us at data@remedyit.com. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under GDPR and the law.


8. Your rights

Under the GDPR, you have the right to:
  • request access to, deletion of or correction of, your personal data held by us at no cost to you;
  • request that your personal data be transferred to another person (data portability);
  • be informed of what data processing is taking place;
  • restrict processing;
  • to object to processing of your personal data; and
  • complain to a supervisory authority.
To enforce any of the foregoing rights or if you have any other questions about our site or this Privacy Policy, please contact us at data@remedyit.com.


9. Links to other sites

Please note that our terms and conditions and our policies will not apply to other websites that you get to via a link from our site. We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.


10. Changes

If we change our Privacy Policy, we will post the changes on this page. If we decide to, we may also email you.