Last updated : 14th September 2020
Please read the below, regarding our response to Coronavirus (COVID-19), the measures we have put in place to allow us to continue to provide I.T support and services, and how this may affect you as a Remedy IT Solutions customer.
If after reading the below, you have any questions regarding our I.T support, please email us at email@example.com or call us on 01708 935600.
For information about Coronavirus directly, please go to the following websites...
UK government https://www.gov.uk/coronavirus
Remote Support (including telephone, email and remote-control support) and Cloud Services
There are no interruptions or delays in our remote support.
All our staff are working from home and have been supplied with the required equipment to allow us to continue to provide uninterrupted services. This includes, but is not limited to…
We use Microsoft Teams to complement our existing systems, which help us maintain levels of internal communications now our staff are working from home. This assists us on providing the same levels of remote support and maintenance, and cloud services to our customers.
Our standard support hours of 9am to 5pm Monday to Friday, and various extended support hours for contract customers continue to remain the same and are not reduced.
We continue to offer on-site support for contract customers, but this is now only after exhausting all forms of remote support. If we are unable to resolve your issue or complete your request remotely, we will contact you to arrange an on-site visit and ask you to read through our Covid-19 Onsite Precautions Guide.
We can still provide our on-site offerings for non-contract customers in some cases, but this is evaluated on a case by case basis.
Our I.T on-site support policy will be contingent on continuing government advice and restrictions, and subject to change.
On-site Installations and Project Work
We are currently liaising with customers regarding current and booked in, on-site installation and project work as to the best way forward for them.
We are happy to discuss with customers any new requirements but are advising they contact us for more information.
Our office remains closed to customers until further notice. We are operating a policy of no more than one member of staff in the office at any one time whilst others work from home.
I.T Meetings and Consultations
We are now able to visit your site for meetings or consultations under certain circumstances, but still recommend these are carried out via telephone or video conferencing.
I.T Equipment Supply
We are still able to supply I.T equipment for our customers and can arrange delivery from our suppliers direct to your location, whether this be your offices or other addresses if you or your staff are working remotely.
Although next day delivery is still possible in most cases, we are advising customers of a 1 to 3 day lead time on the majority of equipment. We are unfortunately no longer able to offer guaranteed pre-noon deliveries, until further notice.
What if you or your staff need the ability to work from home?
If you need the ability to work from home, please contact us as we can supply, configure and implement devices, and services to allow you to access your company systems, data and email from any remote location.